4 Easy Steps to Proactively Manage client wellbeing and feedback

How does Eziplan, helps Home Care providers manage client wellbeing and feedback? 


Managing client feedback and wellbeing is paramount to delivering quality care, however, it is important to be able to respond with warning if issues arise. Having negative feedback or negative client well being is bad but only being made aware when it is too late is worse. NDIS and Home Care providers need to be enabled to proactively measure and manage client feedback and well being to deliver updated support plans to improve scenarios that impact on quality care delivery and client feedback. 

For Home Care packages that are now from a Consumer Directed Care (CDC) basis. This means clients (and care workers) have more choice and control over what services are deliveredwhere and when they are delivered. 

Now with (CDC) Clients and Home Care provider will agree on: 

  • How clients want to be involved in managing your home care package 
  • Home care package budget  
  • Costs of care and services under clients care plan 
  • Fees and charges of a client's home care package, by a provider, to cover their administration and case management costs. 

 This process must be directed by the client, in partnership with the service provider, meaning long term consideration for wellbeing and feedback is now crucial. 


For NDIS Providers (National Disability Insurance Scheme) a plan review is an opportunity for clients to check if support plans are working and if working towards planned goals, but it is also a time that NDIS providers are reviewed on how they helped a client meet said goals. 

A client’s first NDIS plan review usually lands 12 months after a plan started but having measurements of feedback and wellbeing throughout the 12 months is crucial to implementing the correct level of care required to meet goals. 


4 Easy Steps for NDIS and Home Care Providers: 

1.  Wellbeing Survey 

In the Eziplan mobile app and with ongoing care delivered, a care worker can ask a series of questions on a client's mood and subjectively observe a client's wellbeing. Over time a baseline will form, when that shifts to be negative or positive this is an opportune time for a provider to check in at step 4.  

2.   Appointment Verification 

In the Eziplan mobile app after each appointment a client can approve care that was delivered with a signature. Additional GPS verification of location is mapped to monitor if they were at the correct location for time of appointment. This is an important step when reviewing client feedback and wellbeing as a provider can go back a verify that each visit occurred to the correct requirements. 

3.   Regular Client Feedback Checks 

From the Eziplan mobile app, client wellbeing is subjectively measured by the care worker. Over time their standard baseline will form with outliers of change in mood observed. This allows a provider to review client feedback to care delivery with a client feedback check in. If this is positive or negative, understanding why this has changed will help improve on care provided or even exceed expectations. 

4.   Manage Care Delivery Requirements 

Throughout step 1, 2 and 3 data has been collected and additional notes taken. This will allow slight adjustment to care plans, goals set or the quality of care delivered. The outcome of all this is that the Eziplan mobile app and care worker management will help you have a happy client. 

Small changes to measurements of client wellbeing can dramatically help NDIS and Home Care Providers adjust care delivery to meet client expectation and keep clients happy with the care provided. Eziplan helps NDIS and Home Care providers in Australia manage wellbeing through our easy to use mobile app. 

If you would like any more information, contact us today